Mailing-List: list azipa@egroups.com; contact azipa-owner@egroups.com
I too had troubles with PSN when I colocated a server with them for
several months. They were billing me every 3 weeks, so that before long
they were hitting my credit card more than a month early. When I tried to
contact someone there to get this fixed it seemed the only people I could
ever contact were their useless tech support kids who couldn't help. I
left several messages and sent emails to my account guy Ernie Cantu, and
he never got back to me once. After the first time they hit my card a week
early I even wrote them telling them that they were no longer authorized
to debit my card anymore and that I wanted to be invoiced. They ignored my
request and continued to charge my card early without authorization.
I finally just decided to get the server back from them and cancel the
card. So I had a friend go down to retrieve the box for routine
"maintenance" (since I've been working out of town) and I found another
place to colocate the box. I later wrote them a long letter outinglining
everything that was wrong with the over billing, early-billing and
unauthorized card charges and advised them that I was registering
complaints with the BBB and some other regulatory agencies.
I would definitely advise anyone thinking of doing any sort of business
with PSN to first contact the Better Business Bureau in Phoenix and read a
copy of the report they have on file for them. Just my $0.02
Tim Patterson
tim@rocketry.org
http://www.rocketry.org
> Date: Wed, 27 Dec 2000 18:29:56 -0700
> From: "azreporter.com" <newsroom@azreporter.com>
> Subject: PSN
>
> Just saw the report on TV3 on PSN.
>
> Anyone care to comment on their experience with this ISP? Any former
> employees or customers on the list?
>
> james good - president and publisher
> a r i z o n a r e p o r t e r o n t h e i n t e r n e t
> "daily web information for the daily web surfer"
> Web Site: http://www.azreporter.com
> E-Mail: newsroom@azreporter.com
==AZIPA=============================================================
Arizona Internet Professionals Association http://www.azipa.org
Next AZIPA monthly meeting is 5:30pm on Monday, January 22nd, 2001
Please be sure to RSVP! http://www.acteva.com/go/azipa
Other upcoming events:
Tempe Tech Oasis Techie Tuesday - 6:00pm, Tuesday 1/9/01
Beeloe's Cafe & Bar, 501 S. Mill Ave Tempe (SE corner of 5th)
Strategic Research Institute Web Launch BootCamp - 1/30-2/2/01
http://www.srinstitute.com/cx326
=============================================================AZIPA==
